Commercial Governance: Transparent RMA Claims & 36-Month Replacement Warranty Coverage
REGISTERED ENTITY:MISSOURI, USA
Warranty & Freight Protection Policy

Refund & Return
Commercial Guidelines.

Select Parts Co. LLC stands behind every tested long block engine, transmission assembly, and drivetrain core. Clear procedures ensure your workshop operations remain protected against mechanical defects and shipping discrepancies.

Policy Version Effective: July 23, 2026 Direct Yard Assurance
B2B RETURN CLEARANCE GUARANTEE

Zero-Hassle Fitment Protection

If an assembly arrives with verified shipping damage or does not match your submitted 17-digit VIN build sheet, Select Parts Co. will cover 100% of return LTL freight costs and dispatch an immediate replacement core at zero extra cost to your workshop.

30-Day Commercial Return Window

Standard Core & Assembly Returns

01
  • Unopened & Uninstalled Core Blocks: Return eligible within 30 days of warehouse dock delivery. Must be in original packaging and strapped to the original hardwood skid.
  • RMA (Return Merchandise Authorization) Mandate: No freight return will be accepted at receiving docks without a pre-approved, written RMA tracking ticket.
  • 3.5% Wire/Processing & Restocking Terms: Standard non-defective returns are subject to a 15% inventory restocking fee to cover warehouse handling and inspection costs.
Protocol 01 VerificationActive Warranty Terms

LTL Freight Return Logistics

Heavy Equipment Transport Rules

02
  • Fluid Draining Requirement: All returned long block engines, transmission units, and differentials MUST be 100% fully drained of oil and lubricants prior to pickup.
  • Pallet Strapping & Crating: Assemblies must be securely steel-strapped to heavy structural wooden skids to sustain long-transit freight friction safely.
  • Freight Fee Allocation: Unless the return is due to an verified fitment error by Select Parts Co. or a confirmed DOA defect, inbound/outbound LTL freight charges are non-refundable.
Protocol 02 VerificationActive Warranty Terms

36-Month Replacement Warranty Claims

Mechanical Defect Safeguards

03
  • DOA / Defect Coverage: If an engine or transmission exhibits verified internal mechanical failure (e.g., zero cylinder compression, cracked block casting, or pump slip) upon installation, a replacement unit is dispatched immediately.
  • ASE Labor & Installation Records: Warranty claims require proof of installation by an ASE-certified technician along with fluid change records and new filter/seal replacements.
  • Excluded Damage: Warranty does not cover thermal heat tab melting, oil starvation, performance tuning modifications, or improper installation adaptations.
Protocol 03 VerificationActive Warranty Terms

Refund Disbursement Timelines

Corporate Bank Wire & Account Credits

04
  • Dock Inspection Clearance: Returned assemblies undergo a 17-point physical inspection, boroscope cylinder check, and seal audit within 3-5 business days of dock arrival.
  • Credit Processing: Approved refunds are issued directly back via original corporate wire transfer networks or corporate check within 5-7 business days post-inspection.
  • Store / Account Credits: B2B accounts can opt for 100% store credit toward immediate alternative inventory allocations with waived restocking fees.
Protocol 04 VerificationActive Warranty Terms

4-Step RMA Return Procedure

Follow these steps to expedite core returns and replacement allocations.

STEP 01

Request RMA Ticket

Email claims@selectparts.com or call support with your corporate invoice number and VIN.

STEP 02

Prep Assembly

Drain all fluids completely. Bolt core onto a hardwood skid and wrap with heavy protective film.

STEP 03

LTL Carrier Pickup

Attach the generated BOL (Bill of Lading) freight tag. Commercial flatbed pickup scheduled at your shop bay.

STEP 04

Dock Inspection

Core passes receiving inspection. Refund or replacement unit dispatched within 48 hours.

NEED TO FILE A WARRANTY CLAIM OR RETURN?

Connect With Our Claims Specialist

Have your corporate invoice number ready. Speak directly with our dispatch and claims desk for fast RMA clearance.

claims@selectparts.com